Using Feedback to Improve Service
There are two types of feedback that affect customer service. They’re customer feedback and team feedback. What happens internally within the organization can directly impact your customer’s satisfaction. Customer service can’t be a one size fits all. Each customer is unique, with unique needs. By integrating and analyzing feedback results, you can refine and improve your service at each touchpoint.
Covered in this course:
- Customer service
- Customer empathy
- Customer feedback
- Customer journey
- Communication
- Net Promotor Score
