CX: Customer Success
You ever get some technology, maybe a TV or microwave or something, and use it the same way for years. Then your friend comes over, hits a few buttons and you’re like, “I had no idea there was a specific popcorn button!” The Microwave, not the TV. Customer Success (CS) is a lot like that friend. They’re there to ensure customers get the maximum value from a product or service. This course will look at what CS is, what they do, why it’s necessary, and some best practice tips.
Covered in this course:
- What Customer Success (CS) is
- Why Customer Success (CS) is important
- Some of the key Customer Success (CS) activities
- Best practice tips for Customer Success (CS)
