Litmos AI Assistant: What You Need to Know About Privacy, Security, Compliance, and Ethical use of AI

As a leader in workplace learning, Litmos is excited to share how we responsibly harness the power of Generative AI for training, to make our learning solution more effective, secure, compliant, and ethically sound. In this post, we’ll outline how our rigorous security measures, strict privacy policies, and continued commitment to ethical and transparent AI practices contribute to our AI-powered products, including our AI Assistant.

At Litmos, we leverage advanced Artificial Intelligence (AI) technologies to enhance our learning solutions. Internally, we deploy systems built on well-known, well-tested, open-source models and platforms for the conversational components of our generative AI features. These systems efficiently retrieve relevant and useful information from our Content Library, ensuring that users receive precise and contextually appropriate responses.

Our commitment to data security and privacy is unwavering. All customer data remains within our secure systems and is seamlessly integrated with the existing Litmos architecture. This ensures that your information is protected while benefiting from the powerful capabilities of our AI product enhancements.

At Litmos, we prioritize compliance with the EU AI Act, ensuring that our operations align with the highest regulatory standards. As a Product Manufacturer, Litmos does not leverage AI systems as safety components and does not fall within the categories laid out in the EU AI Act. This classification underscores our commitment to adhering to relevant regulations while focusing on delivering innovative and secure AI-enabled solutions. Our dedication to compliance ensures that we operate within legal frameworks, providing our customers with confidence in our responsible AI practices.

Security is at the heart of our AI development process. Litmos conducts thorough penetration testing on all AI components to identify and mitigate potential vulnerabilities. Our dedicated security team continuously monitors and enhances our systems, ensuring that your data is protected against emerging threats. By implementing advanced security measures, we maintain a robust defense against cyber threats, safeguarding your sensitive information.

Privacy is a fundamental principle at Litmos. We ensure that any information provided to our AI systems is used solely for its intended purpose and never for training or improvement. Our strict privacy policies guarantee that your data remains confidential and is not exploited for any secondary purposes. This commitment to privacy fosters trust and confidence in our AI-enabled services, extending your experience with our responsible stewardship of your information in our Learning Management System.

Ethics play a crucial role in our AI strategy. At Litmos, we have established comprehensive policies that incorporate a risk management framework with a dedicated ethics component. This framework ensures that all AI developments are scrutinized for ethical implications, promoting responsible AI usage. Our ethical guidelines reflect our dedication to creating AI solutions that are not only innovative but socially responsible.

Transparency is key to our customer relationships. Litmos is committed to providing as much assurance information as possible, enabling our customers to understand our AI posture fully. We believe in open communication and are dedicated to sharing insights into our AI processes, security measures, and compliance status. This transparency empowers our customers to make informed decisions and reinforces our commitment to accountability.

By integrating these tenants into our AI guidance, Litmos stands at the forefront of responsible AI development, delivering secure, compliant, and ethical AI-enabled SaaS products. We constantly evaluate our AI systems and processes to ensure they meet the highest standards of performance and compliance. Our commitment extends to regularly reviewing and updating our adherence to evolving compliance requirements in both the US and the EU. This proactive approach ensures that we not only meet current regulations and adopt best practices, but also anticipate future compliance needs, maintaining our position as a leader in responsible and innovative AI development.

To learn more about how generative AI can be used to optimize learning at your organization, explore the Litmos AI Assistant.