How Headspace Enhances Mental Health Support with Litmos

Jul 30, 2024 | Articles, Employee Training

Mental health services are increasingly leveraging innovative tools and platforms to support providers and the recipients of care. Headspace, a leader in mental health solutions, chose Litmos as a learning solution, with the goal of streamlining its training and compliance programs. In doing so, Headspace significantly enhanced its service delivery and internal operations. To explore how Headspace seamlessly transitioned from their old LMS to Litmos, read their story.

The Challenge: Merging Systems for Unified Training

The merger of Ginger and Headspace in 2021 brought together two giants in the mental health space, each with its own learning management system. Ginger was using Litmos, while Headspace had implemented KnowBe4. The challenge was to unify these systems without disrupting ongoing training programs and compliance processes.

The Solution: Seamless Integration with Litmos

Headspace chose Litmos as their consolidated platform for several compelling reasons. The transition allowed Headspace to maintain continuity in their training programs, enabling employees to pick up right where they left off. This seamless integration prevented training fatigue and prioritized up-to-date compliance training, with automated learner renewals timed perfectly on completion anniversary dates.

Bryan Wong, Security & Compliance Analyst at Headspace, highlighted the ease of deploying and managing training with Litmos. “With only 10 admins globally at Headspace, Litmos’ automation features has allowed us to move away from manually assigning learning paths and courses, making it easier on our admins.”

Comprehensive Training Across the Board

Currently, Headspace utilizes Litmos for a wide array of training needs across the organization. This includes compliance training on GDPR, CCPA, and HIPAA; legal training on healthcare fraud and the Foreign Corrupt Practices Act; as well as courses on Diversity and Inclusion, and other Human Resources topics. Custom company training on privacy, security, and incident management is also conducted through Litmos.

The use of Litmos’s pre-built content has been particularly beneficial, saving an average of 40 hours per course. This efficiency allows Headspace to waste less time on logistics, and focus more on its core mission: providing top-tier mental health support.

Impactful Results: Enhanced Compliance and Security Awareness

The adoption of Litmos has had a tangible impact on Headspace’s operations. The platform has played a crucial role in Headspace achieving HITRUST certification and maintaining SOC2 compliance, critical factors for a healthcare provider handling sensitive information.

Employees have become more knowledgeable about security protocols, evidenced by a 50% increase in notifications related to phishing and other security threats. The escalation features of Litmos have also improved compliance completion rates, by enabling managers to track and ensure the completion of training assignments.

Looking Ahead: Expanding Training Capabilities

Headspace is not resting on its laurels. In 2024, they plan to expand their use of Litmos by incorporating instructor-led training (ILT). This will further enhance their training capabilities, bridging the gap between live sessions on Zoom and recording training compliance on Litmos.

Conclusion

Headspace’s transition to Litmos exemplifies how technology can be leveraged to enhance the efficiency and effectiveness of mental health services. By streamlining training and compliance, Headspace can focus on what it does best: helping people achieve better mental health.

For organizations looking to enhance their training programs and compliance management, Litmos offers a robust, scalable solution. Discover how Litmos can transform your training and compliance efforts. Request a free demo today and see the difference for yourself.