How Stockport Homes Group Achieved 96-98% Compliance with Litmos
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In the ever-evolving landscape of housing and real estate, organizations must stay on top of compliance training to ensure efficiency and regulatory adherence. For Stockport Homes Group, a U.K-based nonprofit housing management organization overseeing 12,000 properties, maintaining a streamlined and engaging training program was a challenge—until they found Litmos.
Compliance Training Challenges for Stockport Homes Group
Before adopting Litmos, Stockport Homes faced numerous challenges with engagement and their compliance training program. Their training reminders and compliance tracking processes were manual, leading to inefficiencies and inconsistencies. Some employees had not completed the required training for years, and there was limited ability to tailor compliance content to meet specific regulatory and organizational needs. Traditional training methods also struggled to engage employees, failing to address diverse learning preferences.
According to John Madden, People & Organizational Development, L&D Partner at Stockport Homes, “Litmos has been a long-standing partner of Stockport Homes Group, consistently adapting to the ever-changing social housing landscape. Beyond offering off-the-shelf content and a robust content authoring tool, Litmos has provided tailored support through specialist expertise to meet our specific needs.”
Why Litmos?
Litmos provided the perfect solution by introducing automation, content customization, and gamification into the training process. Automated compliance tracking allowed managers to monitor training completion through dashboards, set due date reminders, and implement escalation processes for overdue courses. Customization through the Content Authoring Tool enabled the organization to create tailored courses, such as their specialized training on damp, mold, and condensation in response to regulatory changes.
“The built-in Litmos Content Authoring Tool within the platform has been instrumental in the success of our projects, enabling quick turnaround times and efficient content creation. We have used the tool to rapidly develop training on critical sector topics that weren’t previously available online, such as Damp, Mold & Condensation, and Data Literacy. These subjects are essential for regulatory and compliance purposes and play a key role in empowering our colleagues with the knowledge they need to provide the best possible services to our customers,” according to Madden and Jade Whittle, Learning & Development Partner, Stockport Homes Group.
Gamification played a key role in boosting engagement. Employees were incentivized with badges, prize draws, and interactive initiatives like Neurodiversity Awareness Month and Mental Health Awareness Month, which saw high participation rates. A blended learning approach, combining eLearning with face-to-face workshops, created a more effective training experience.
Litmos Impact on Compliance and Engagement
Since implementing Litmos, Stockport Homes has seen significant improvements in compliance and engagement. Compliance rates soared to 96-98%, far exceeding their initial target of 80-85%. System usage quadrupled as employees accessed both mandatory and optional training, demonstrating a newfound enthusiasm for learning.
“In May 2024, for Mental Health Awareness, we leveraged Litmos’ 60-second skills courses, offering bite-sized lessons on topics like sleep habits, eating at your desk, and healthy work routines, alongside longer awareness courses. These optional courses and initiatives saw remarkably high engagement. The Neurodiversity Awareness initiative also saw around 407 colleagues—approximately 57%—participating, which was thrilling since it was all optional,” explained Whittle.
The introduction of automated compliance tracking proved to be transformative, empowering managers with dashboards to monitor team compliance, due date features, automated reminders, and escalation processes for driving completion. This not only enhances transparency but also fosters a culture of accountability. Additionally, by automating processes and taking advantage of the Team Leader feature for managers, assistant directors, and heads of service, the Stockport Homes learning and development team is able to delegate administrative tasks to managers, allowing the L&D team to focus on strategic initiatives. This shift contributed to a positive cultural change, with employees proactively seeking training opportunities.
Looking Ahead: The Future of Training at Stockport Homes
The success with Litmos has inspired Stockport Homes to expand its training initiatives further. The organization plans to consolidate additional training systems into Litmos, creating a more unified learning platform. They are also conducting a skills gap analysis to strategically plan training budgets and focus on key areas of development. AI-driven course recommendations are on the horizon to personalize learning experiences, and they plan to leverage Litmos for their 20th anniversary celebrations, using interactive learning initiatives to engage employees.
“While we weren’t directly involved in the initial procurement, our recent procurement exercise reaffirmed Litmos as our LMS for the next two years. We’re excited to continue our collaboration and explore new opportunities together,” explains Whittle.
Driving Compliance by Creating a Culture of Learning
Stockport Homes Group’s journey with Litmos is a testament to the power of automation, customization, and gamification in compliance training. By embracing these strategies, they have fostered a learning culture that not only drives higher rates of compliance but also empowers employees with the skills they need to thrive. Their success serves as an inspiring example for organizations looking to enhance their training programs and create a culture of continuous learning.
Interested in learning more about Stockport Homes Group’s success with Litmos? Check out their full case study here.
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