eLearning Blog
Change is an inevitable part of any organization — and big changes can cause employees to drift and disengage at work. Whether it’s a company-wide transformation or an individual career shift, employees often find themselves needing to reconnect and re-engage with their workplace. This is where re-onboarding comes in. What... more
When we talk about onboarding, we’re often referring to new employees – hires who have been recruited from the job market for a specific role in your organization. But how do you prepare an existing employee who makes a move within your organization? What sort of learning does an existing... more
The research is clear: onboarding makes a difference when it comes to engagement, retention, and new hire productivity. For example, new hires who undergo a thoughtful, structured program are 69% more likely to remain with their company for up to three years. And organizations with a standard onboarding process say... more
Autonomous learning, self-directed learning, a culture of continuous learning — all of these are different ways of describing learner-centric workplace training. This means that learners take the initiative in the workplace by participating in training when they need it, setting learning goals, developing appropriate skills, and choosing the order and... more
The Great Resignation has ended, taking with it a series of concerns about employee retention and finding hires with the right skills. However, this does not mean that Learning and Development (L&D) professionals — who were tapped by leadership to solve many of the problems associated with the Big Quit... more
Customer retention is one of those evergreen B2B challenges; how do you keep customers engaged, happy and loyal to your brand? Recently, however, the fight against churn has become much more intense. Customers are more educated than ever, and their expectations are high: a rising number expect fast, personalized service... more
The work-from-home days may be over — at least at some companies. Companies like Amazon, Google and Goldman Sachs have been making headlines with their return to the office (RTO) policies. Amazon, for example, announced an initiative requiring employees to return to work five days a week, beginning in 2025. Why... more
It’s out there… lurking. Waiting in the shadows of the web. Waiting for you to… ask it a question or assign it a task. It’s Generative AI. And it’s here… for YOU. For some, Generative AI (GenAI) seems like a monster, stalking their jobs and automating responsibilities. But that may... more
When OpenAI’s generative chatbot, ChatGPT, launched in late 2022, it took the world by storm. Artificial Intelligence (AI) has been quietly developing for years, but suddenly the public was paying more attention, and every industry seemed to be asking how AI could be applied to their field. Learning and Development... more
Fall might just be starting, but customer experience and sales teams know better than anyone: holiday shopping is on the way. Now is the time to prep your teams for the Black Friday eCommerce rush. Customer experience and sales reps have a stressful enough job as it is, and the... more
