eLearning Blog
What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as customer rating, and compare employees on this basis. And this would be wrong for many reasons. Instead, you should have multiple measures and a clear idea of what ‘acceptable’ is.... more
One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma of lack of ‘engagement’. Another important promoted issue, particularly in the area of customer experience and success is ‘brand promise’. Here, it’s about an offer to the customer that’s enticing... more
What’s going to make the difference for an organization? These days, it’s about two things: optimal execution and continual innovation. And I think about those in particular ways: to achieve optimal execution you can’t just run training and provide performance support, you need to blend those two into a coherent... more
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled “The importance of informal learning at work” that has interesting implications for the design of learning experiences, particularly when employees are not desk-bound, and/or in high-turnover situations. The key is to get... more
In Implementing E-Learning, Jay Cross and Lance Dublin suggested that implementing eLearning was an organizational change. That is, the introduction of any such program requires change management. And, it turns out, this is true for training and likely all organizational learning interventions. In a recent article, The Great Training Robbery,... more
In our increasing drive for data, we’re inclined to want to know more information from people. The move is to evidence-based decision-making. And, increasingly, we have tools that make it easy. Surveys are one powerful tool. You likely have a feedback capability built right into your LMS or if not,... more
As do most articles in the L&D space, I frequently talk about what we should do. And, it occurred to me, that I could (and should) also talk about what we shouldn’tdo. So here’s my list of things to avoid. There’s no claim that this list is comprehensive, but it... more
I’ve a personal mantra that you have to generate a lot of ideas to get a collection of good ones. It’s somewhat of a joke, as I like to believe I have lots of good ideas, but it’s also true. Since systematic creativity isn’t an oxymoron, there are practices we... more
Among the many areas drawing interest of late is that of adaptive learning. Enabled by technology advances, we can now begin to change learning on the fly. This can be a good thing, but it can also be used poorly, and can be a source of unnecessary confusion. The origin... more
It’s easy, with all the buzz around new technologies, to get excited about the possibilities. We can imagine implementing machine learning, chatbots, Virtual and Augmented Reality, the list goes on. However, in the excitement of the potential new, we can’t forget the possible now. There are things that are of... more
