Customer retention is one of those evergreen B2B challenges; how do you keep customers engaged, happy and loyal to your brand? Recently, however, the fight against churn has become much more intense. Customers are more educated than ever, and their expectations are high: a rising number expect fast, personalized service... more
The manufacturing industry finds itself at a pivotal moment. With technological advancements and evolving processes, the need for skilled workers is on the rise. Yet, the supply of skilled talent isn’t growing to meet this demand. In this article, we’ll explore the reality of the manufacturing skills gap, why it... more
A critical process for any organization, onboarding sets the tone for a new employee’s experience and integration into company culture. It’s not just about paperwork and introductions; it’s about preparing employees to succeed. Learning and development (L&D) professionals play a pivotal role in this process, equipping new hires with the... more
The work-from-home days may be over — at least at some companies. Companies like Amazon, Google and Goldman Sachs have been making headlines with their return to the office (RTO) policies. Amazon, for example, announced an initiative requiring employees to return to work five days a week, beginning in 2025. Why... more
It’s out there… lurking. Waiting in the shadows of the web. Waiting for you to… ask it a question or assign it a task. It’s Generative AI. And it’s here… for YOU. For some, Generative AI (GenAI) seems like a monster, stalking their jobs and automating responsibilities. But that may... more
In a recent webinar titled “The Learner is Always Right: Improving the Customer Experience with Microlearning,” two learning leaders – Dr. Jill Stefaniak (CLO, Litmos) and John Leh (CEO, Talented Learning) – discussed how microlearning is revolutionizing customer experience (CX). This engaging and insightful session explored the advantages of microlearning, common... more
If you work in Ontario, Canada you’ve likely heard about the Accessibility for Ontarians with Disabilities Act (AODA). That is because Ontario is leading the way in accessibility with the aim of being fully accessible by 2025. For businesses operating in the province, understanding and complying with AODA is not... more
L&D professionals often face immense pressure to design and deliver programs quickly, especially in today’s fast-paced work environments. Business needs, technological advancements, and changes in organizational strategic goals can require rapid upskilling or reskilling, leaving little time for meticulous planning and development of training content. Instead of spending months fine-tuning... more
Litmos recently published an informative guide for HR leaders looking to maximize leadership development training to meet modern workforce needs. The HR Playbook For Transformative Leadership Training provides timely and actionable advice for improving employee performance and talent retention through strategic leadership training. This blog post will explore the key... more
When OpenAI’s generative chatbot, ChatGPT, launched in late 2022, it took the world by storm. Artificial Intelligence (AI) has been quietly developing for years, but suddenly the public was paying more attention, and every industry seemed to be asking how AI could be applied to their field. Learning and Development... more
