Learning and Development (L&D) is in the middle of an exciting change. The nature of work is shifting, and as a result, the nature of learning is undergoing its own transformation. According to Deloitte’s most recent Global Human Capital Report, skills are becoming more important than job descriptions; workplaces are... more
Your customer service agents are the face of your organization. They nurture relationships with existing clients, troubleshoot your products, and are available to answer questions whenever a customer needs to get in touch. Being a friendly voice on the phone isn’t always an easy job. Some problems are hard to... more
Creating training courses is – simply put – not easy. You know this better than anyone as a learning professional and maybe feel that your responsibility to educate your organization is overwhelming. Yes, it’s a big job! But that won’t stop you from continuing to do what you do to... more
Sales organizations are adapting to selling in turbulent times. They’re dealing with evergreen problems, like making quota and quickly onboarding new hires. At the same time, sales teams are dealing with new challenges, like the increasing expectations of buyers, the move to digital selling, and supply chain issues. It’s not... more
Did you know that 98 percent of large companies use a Learning Management System (LMS) to deliver their online training? Not far behind, 96 percent of midsize companies do so as well, according to TrainingMag.com. When it comes to corporate learning technologies, LMSs are nearly ubiquitous. Compared to podcasting, knowledge... more
March is a month rich with mythology: it’s named for the Roman god of war, contains the ill-fated Ides of March, and the last three days are said to be extra stormy because they were borrowed from April in a deal gone wrong. We love myths because, like trying to... more
Welcome to Women’s History Month. March gets off to a lively start with International Women’s Day (IWD). The theme for this year is “embrace equality,” which is explained on the official website as aiming to “…get the world talking about Why equal opportunities aren’t enough. People start from different places,... more
The following paragraph(s) may be lost on some of our younger readers and will surely date me. But for those of us “of a certain age,” do you remember when business solutions were almost always notably worse than popular consumer apps? It’s still somewhat true today and I have my... more
The new year is well underway and you have big plans for your learning program. You want to stay on top of upskilling the workforce, increase the agility of your program, and grow your learning library. These are all great goals, but as we move into what might be a... more
It’s mid-January already. How are you doing on your learning program resolutions for 2023? Are you staying on track, or are you already sliding back into some bad habits? We know how the beginning of the year can be: you open the year with grand plans to improve, but then... more
