Mental models are invaluable tools for helping learners make sense of complex information, solve problems effectively, and retain knowledge over time. Mental models are simplified representations of the world that people use to interpret data, make decisions, and guide behavior. For L&D professionals, understanding how to design for mental model... more
Focusing on in-person or piecemeal employee training can be a barrier to productivity and engagement in a remote work environment. Learning in the flow of work (LIFOW) is an increasingly common training concept that integrates training seamlessly into employees’ daily tasks. In this article, we’ll discuss how LIFOW can benefit... more
When we think about work benefits, we tend to think of the essentials, like health insurance and retirement plans. We might even think of perks like unlimited paid time off (PTO), flexible work hours, free lunch, or gym memberships. But what about benefits of employee training and development? A recent... more
In today’s fast-paced business environment, L&D professionals are tasked with meeting the growing needs of a diverse and dynamic workforce. With more organizations turning to eLearning and self-directed training, it is important to ensure that learners are presented with messaging that supports their learning experience. Message design directly impacts how... more
The primary goal for every L&D professional is to design a learning experience that facilitates learning and improves performance. Learners are typically more engaged with training when they can see the utility, relevance, and value in what is being shared. We want to design instruction in a way that motivates... more
In a previous blog, we presented strategies that L&D professionals can incorporate to support self-regulated learning. Self-regulated learning, a key focus, involves three phases: forethought, performance control, and self-reflection. L&D professionals can foster self-regulated learning by encouraging goal-setting, managing expectations, supporting help-seeking, and creating opportunities for intentional reflection throughout the training... more
High-performing companies know that every employee counts. They can either help or hurt your reputation. Customer-facing people in particular, whether engaging face to face, on the phone, chat, or email can affect how an organization is perceived. Frontline workers – those on the frontlines of customer-focused services such as hospitality,... more
Do you know how happy your learners are with your eLearning program? It can be tough to tell from “inside the house,” unless you’re very scientific about surveying and collecting feedback. The good news is that our friends at Training Industry are scientific about these things! In one of their... more
What’s in your calendar for Friday, 28th January? Perhaps you’re a literary buff and will celebrate the 208th anniversary of Jane Austen’s “Pride and Prejudice.” Maybe you’re a child of the 80s and mark this as the day the charity single “We Are the World” was recorded. Those are cheers-worthy happenings indeed, but did... more
You put your heart and soul into your Learning and Development (L&D) program. You work hard to develop training materials that will interest your learners. You introduce technologies that should make accessing learning easier for them. You implement cultural changes within your organization that support training. Despite all of this... more
