CX: Feedback and Analysis

Revenue enablement is all about the customer. But how can you ever know what your customer thinks about you – who you are, what you do, their journey with you – unless you find out? You need feedback. And once you’ve got that feedback, you need to know what to do with what you’ve learned. This course will look at what feedback and analysis are in a CX context, why they’re important, the ways of gathering and measuring feedback, and what to do with the data.