CX: Tech Support

You’ve bought a new Thing! Sweet! Oh, think of everything you’ll be able to do now you have this Thing. Oh wait, it’s cracked. And hissing. And smoking. That wasn’t in the adverts. Sounds like a job for Technical Support. The team responsible for dealing with any and all product or service issues, problems, complaints and queries. This course will look at what Tech Support actually means, who and what it involves, why it’s important, and ways to do it.