Managing Conflict
Have you ever known someone that was just difficult to get along with? Sometimes, people seem to be looking for a reason to disagree with you. Even if you don’t work with someone like this, conflict will happen, whether it’s between you and an employee, or between two different employees. When conflict does arise, it’ll be up to you to manage it effectively and professionally.
Covered in this course:
- Culture
- Consistency
- Decision making
- Communication
- Miscommunication
- Nonverbal communication
- Conflict management
